Data and Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information:
  • Full name
  • Date of birth
  • National ID/passport number
  • Contact information (email, phone number)
  • Residential address
  • Employment and income details
  • Banking/payment information
• Usage Information:
  • IP address
  • Device information
  • App usage behavior
  • Location data (if you enable location services)
• Documents You Upload:
  • Proof of identity
  • Bank statements
  • Utility bills
  • Selfies with ID for verification

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Verify your identity and eligibility for services
• Process your applications and transactions
• Communicate with you regarding your account and services
• Comply with legal and regulatory requirements
• Improve and personalize your experience on the platform
• Prevent fraud, misuse, or unauthorized access

3. How We Share Your Information

We do not sell your personal data. We may share your data with:

• Authorized financial institutions to facilitate transactions
• Third-party service providers (e.g., payment processors, KYC verification) under strict confidentiality
• Regulatory authorities when legally required
• Our affiliates and subsidiaries for operational purposes

4. Data Security

We employ industry-standard security measures, including:

• Encryption of sensitive data
• Secure servers and firewalls
• Restricted access to personal data by authorized personnel only
• Regular audits and monitoring of our systems

However, no digital system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal and contractual obligations)
• Withdraw consent where applicable
• Opt out of marketing communications

To exercise these rights, contact us at: data@mypence.com

6. Cookies and Tracking Technologies

Our website/app may use cookies or similar technologies to:

• Maintain session state
• Remember user preferences
• Analyze traffic and usage patterns

You can manage cookie settings through your browser or device.

7. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.

8. International Data Transfers

If your data is transferred outside your country, we ensure that adequate safeguards are in place to protect your information under applicable data protection laws.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of any significant changes through our app or website. Continued use of our services after such updates means you accept the revised policy.

10. Contact Us

If you have questions, concerns, or complaints about this policy or how your data is handled, please contact:

myPence Data Protection Officer
Email: data@mypence.com
Phone: +233303965701