Below are frequently asked questions, you may find the answer for yourself.
myPence Shop is an innovative hire purchase and retail platform that allows government workers on the Controller and Accountant General’s payroll to conveniently purchase products and pay later in flexible installments.
Currently, only government workers on the Controller and Accountant General’s payroll are eligible to shop with us.
We partner with trusted brands and retailers such as Samsung, Hi-Sense, Sony, Orca Deco, Apple Authorised Reseller and more. Products include electronics, home appliances, furniture, gadgets, and lifestyle essentials.
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Yes. Products can be returned or exchanged within 7 days of delivery if they are defective, damaged, or not as described. Terms and conditions apply.
Yes. All products purchased from myPence Shop come with manufacturer’s warranty where applicable for a year.
You can reach us via:
Phone: +233303965701
Email: info@mypnce.com
The app is available for download on Google PlayStore and Apple Stoe. A Web App version is also available for easy access.
You can register through our Mobile App (available on Google PlayStore) or our Web App. Registration requires your staff details, valid ID, and confirmation of your payroll eligibility.
Yes. Customers have the option to pay in full at once or spread payments through our hire purchase plan.
In case of missed deductions, our customer service team will reach out to you for resolution. Continuous defaults may affect your eligibility for future purchases.
Delivery usually takes 3–7 working days or even a month depending on product availability and your location.
Yes, delivery charges may apply depending on your location and product type. This will be communicated at checkout.
